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    ❓ FAQ

    How does my WhatsApp bot work?

    Your bot is connected to WhatsApp Business API. It automatically responds to customer messages based on the flows we set up for your business.

    What are Meta API charges?

    Meta charges per conversation type. Marketing messages cost Rs.13.15 each. Utility messages cost Rs.2.78. Service messages are currently free until October 2026.

    How do I request bot changes?

    Go to WhatsApp Bot section and click "Request Changes" or WhatsApp us directly at +923271320950.

    When does my plan reset?

    Your usage resets on the 1st of every month.

    What happens if I miss a payment?

    Your bot will be paused after 3 days. WhatsApp us at +923271320950 to arrange payment and reactivation.

    How do I upgrade my plan?

    Go to the Upgrade section in the portal or WhatsApp us at +923271320950.

    What is COD verification?

    Our bot automatically sends a WhatsApp message to customers after they place a Cash on Delivery order, asking them to confirm. This eliminates fake orders before they reach dispatch. Included in Growth and Premium plans.

    How many people can use the team inbox?

    Starter includes 1 agent seat, Growth includes 3, Premium includes 5. Additional seats available as add-ons — WhatsApp us at +923271320950.

    What are bot scenarios?

    Bot scenarios are the conversation flows your bot follows. Standard scenarios (Starter) cover FAQ, pricing, orders, and appointments — what 90% of businesses need. Advanced scenarios (Growth) add lead qualification, department routing, and follow-up sequences. Custom scenarios (Premium) are built specifically for your business from scratch.

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